Myorganization uses the quality assurance, corporate compliance andrisk management to measure the clients and partners satisfaction.
Thequality assurance also called quality performance, improvement is aprocess of self examinations whereby identified parties or people orcommittee with authority, are able to review circumstances wherebypotential or actual challenges have occurred on customer satisfactionor have likelihood from arising and as a result seek the trends andpatterns which calls for the need to broadly investigate, come upwith interventions or training to avert such customer dissatisfaction(Howard et al, n.d).
Corporatecompliance which is also incorporated in my company refers to aninitiative which is highly recommended by the US Department of Healthand Human Services for various Medicare providers. It has got generalregulatory compliance for instance it focuses on issues relating toreimbursement. It is characterized by transparency whereby governmentand interested individuals are greatly expecting the complianceprocess to report any violations to the government and lead measureson public education and corrective actions. It announces its annualmeasures and audits to test legitimacy of some issues.
Riskmanagement refers to dealing on events that may lead to liability tothe Medicare provider. It involves handling a given risk with itsinsurer and a legal counsel to avert the liability risk.
Theleadership which fosters a favorable environment needs leaders whoembraces understands and execute smart stakeholder, financial,environmental and political decisions. Good leadership and managementrubric revolves on risk, cost and benefits dealing with EnterpriseRisk Management (ERM).
Goodleadership simply involves coming up with smart decisions under lackof complete information, increasing needs, constrained resources,extreme volatility and uncertainty. The 21st century leadership isall about coming up with tough decisions which are made in an economywhich is being run at a trillion-dollar deficit (Howard et al, n.d).
Dueto financial meltdown, business can reset its rules and the mangersor leaders need to manage and understand within such new normalconstraints. Financial risks are as a result of uncertainties andinability to plan, execute and control events. Leaders of givenorganization can therefore discuss on the responses to such risks.
Howard,S., Donna, S. and John, L. Quality Assurance, Corporate Compliance,And Risk Management: Overlapping But Not Identical Tools. GeriatricNursing,Volume 29, Number 3.