MercyHospital Risk and Quality Management Assessment SummaryStudentName’s
MercyHospital Risk and Quality Management Assessment Summary
MercyHospital was set up 54 years ago in Mercy town. The hospital has gotseveral branches in different parts of New York State. At the time ofestablishment, the structure of the hospital was architectured tosuit a simple plan that could appropriately cater for the needs ofthe low populated town during the 1960s. However, as a result of thetown`s population growth, the hospital has undergone majorrestructuring in terms of physical as well as laboratory equipmentrenovations. For instance, in 1992 this hospital acquired additionalequipment and seven years down the line it boasted of fully upgradedand equipped laboratory. The growth in population was as a result ofimmigration into the town due to an upsurge in the economicactivities in this town. The construction of the road connectingMercy town to Washington for instance, is one of the maininfrastructural development that attracted people to this town. Onemajor achievement of this hospital is its commitment and itsforefront position in the provision of health care services. In a bidto facilitate sustainable growth not only of the hospital but alsothe region as a whole, Mercy hospital takes part in cooperateresponsibility.
Purposeof Risk and Quality Management
Riskis the effect of uncertainty or doubt on preset normative or positiveobjectives. In the medical and health-care provision field, a risk isnormally taken as the possibility of suffering or being harmed aswell as losing something. Risk management on the other hand is theprocedural step by step implementation of management policies andpractices to the processes of analyzing, controlling as well asmonitoring risk. According to the Business Dictionary, qualitymanagement is defined as management activities and functions involvedin determination of quality policy and its implementation throughmeans such as quality planning and quality assurance. This comprisesof quality control.
Themain purpose of risk management in health care organizations ingeneral is to minimize the probability of losing patients in theprocess of treatment especially surgical operations or even causingthem fatal mayhem. This will go a long way in eliminating the risk ofeventually losing patients to other health care institutions thatoffer better services (Campbell, Carpenter & Spinerman, 1997).Quality management has its purpose in three main areas. These arequality control, quality assurance and quality improvement. Qualitycontrol helps to gauge the level of quality attained while qualityimprovement aids the organization ensure provision of excellenthealth-care services for the satisfaction of patients. On the otherhand, quality assurance assists the hospitals` management to knowthat the services they are offering are on the same level, orsurpasses the set standards. This enables the organization`s leadersto acquire the perfect quality in the long run and compare what isin-coming and out-going so as to have equilibriumbetween them. The purpose of risk and quality management in healthcare organizations in general is no different from that of the MercyHospital. Mercy hospital has its objectives and purposes set straightand it aims in attaining this purpose. The hospital works atminimizing the probability of losing patients though offering thebest quality services. Mercy hospital focuses on the quality ofservices it offers to its patients and the means by which thisquality is achieved. Mercy hospital has to manage its risks so as tomake sure that its good reputation stays intact to the patients aswell as the whole region.
MercyHospital`s Key Concepts of Risk and Quality Management
Amongthe risk management strategies implemented by Mercy Hospital, its keyconcept is involvement of client by seeking their opinion. In thisstrategy, the hospital needs to take into account all comments andcomplaints from its clients and from them extract useful informationabout other health care providing institutions. This will enable thehospital staff their strategies streamlining them to uniquely meettheir patients` requirements and even lure more by ensuring theyprovide high quality as well as impressive services. Owing to thefact that Mercy town`s population has tremendously grown, there hasemerged the problem of limited space for expansion of the hospital.The hospital is therefore considering relocating in order to be ableto expand its facilities for better and impressive service provision.
Onthe part of quality management, Mercy hospital applies the TotalQuality Management (TQM) tool as part of implementation of itsstrategic context. The Total Quality Management is an employmentmanagement technique that involves adoption of excellentcommunication, setting of clear employee expectations, providing aconducive environment, cultivating trust and employee empowerment aswell as engaging them in decision making. Mercy hospital`s managementis committed to putting in place Total Quality Management so as toeffect change and overcome status quo (Mersha, Sriram & Herom,2009). The improvement and success of Mercy hospital safety ofpatients as well as programs for managing risks needs high level ofsupport and commitment. The hospital has a board that governs itsleadership and implements the program of risk management and safetyof patients. This governing body empowers the hospital`s managementand leadership staffs with the implementation responsibility thusimproving their performance as well as risk management plans.
Thefollowing steps may be taken by Mercy hospital to identify and managetheir risks.
Inthis step the hospice management must and should be willing andcommitted to implement the Total Quality management tool. For thesuccess of this step, the presence of resources is key.
Establishment of the steering Committee
Membershipof this committee is made up of the hospital`s executives whose mainresponsibility is oversee the implementation of the complete processright away from the beginning and facilitating its practical adoptionthroughout the process.
Byworking together and undergoing a training facilitated by aconsultant, the steering committee is changed into a team.
Committee`s Total Quality Management Training
Thehospital`s directors and steering committee have to take part intotal quality management (TQM) which is a good leadership quality asit inspires the hospital workers to actively participate. To makethis a successful strategy, he committee will have to be trained onbasics and applications of Total Quality Management. A benchmark ofother hospitals employing TQM and copying some of their competentpolicies is as well part of the training.
MercyHospital`s Actual Risks and their Negative Effects
Mercyhospital faces the risk of losing quite a number of its clients toother health care providing institutions that provide better andcomprehensive services. The negative impact of this risk is that thehospital will no longer get the income it used to receive from itslast clients. Moreover, the institution`s good reputation in thesociety will be lost as well as it not being in a position to helppatients from the community. This is a huge risk not only to thehospital but to the whole society as well (Campbell et al, 1997).
Thehospital has internal and external factors that influence its qualityoutcome. Some of these factors are
Sources of Funds
Mercyhospital gets most of its finances not from the government but fromits clients. Primarily, it is almost impossible to operate a healthinstitution without funds. Funds must be available to purchase andmaintain required facilities as well as to pay the hospital`semployees for effective provision of services. If there are no funds,the workers will not be paid and the facilities that need money tooperate will be at a standstill (Guo, 2011). This will negativelyaffect the hospital`s quality outcome.
Alteration in Project Schedule
Incase of change in the way programs were planned to take place, fasttracking and re-base lining will have to be done regarding theimportance of the effects. The re-scheduling of programs in thehospital implies that both short-term and long term objectives andgoals will not be achieved as set out in the strategic plan.
Mercyhospital`s long term goals comprises of improvement of theeffectiveness of the system`s health-care and health of individualsin the society. This will be realized after the strategic plan hasbeen completely implemented. Poor keeping of patients` informationrecords will be minimized by accurately keeping those records. Thiswill help minimize medical problems. By avoiding of medical mistakesby Mercy hospital, this will translate to saving lives of patients(Herbet et al, 2007).
Another goal that Mercy hospital plans to achieve in the long run isthe increased efficiency and effective use of health care resourceservices. This will see an end in storage of information in filingcabinets since this method has a number of drawbacks. One of thedrawbacks of this method of storage is wastage of time, and as we allknow, time is a very important resource that is not supposed to bewasted. The goal will help eradicate such like drawbacks. Thehospital`s increased revenue cycle will help the organization tooffer efficient health care services to the patients. This will makemore people prefer the hospital`s facilities thus increasing itsrevenue. As offer of services increases, operational costs will comedown(McLachlin,200).
Qualitymanagement has its purpose in three main areas. These are qualitycontrol, quality assurance and quality improvement. Quality controlhelps to gauge the level of quality attained while qualityimprovement aids the organization ensure provision of excellenthealth-care services for the satisfaction of patients. On the otherhand, quality assurance assists the hospitals` management to knowthat the services they are offering are on the same level, orsurpasses the set standards (Campbell, Carpenter & Spinerman,1997). This enables the organization`s leaders to acquire the perfectquality in the long run and compare what is in-coming and out-goingso as to have a balancebetween them. The purpose of risk and quality management in healthcare organizations in general is no different from that of the MercyHospital. Mercy hospital has its objectives and purposes set straightand it aims in attaining this purpose the relationship between riskmanagement and quality management, as explained above, complimentseach other in the manner that the hospital will benefit from bothdisciplines. There are twomethodsto reduce the risk of harm to a patient. One is to prevent the errorfrom occurring which averts harm to the patient, ordetectthe error before it can harm the patient.Riskmanagement is the identification, assessment, and prioritization ofrisks followed by coordinated andeconomicalapplication of resources to minimize, monitor, and control theprobability and/or impact of unfortunateeventsor to maximize the realization of opportunities
Fromthe above research of risk and quality management assessment of Mercyhospital, it is crystal clear that health is paramount and as such asensitive factor that cannot be overlooked. All the stakeholders haveto come together to make sure that there is quality of services toall health-care facilities, including Mercy Hospital. This willreduce risks in these very important facilities as well as help thefacilities to offer better services to the society. The Total QualityManagement is a more than indispensable tool in the implementation ofthe health care institutions` strategic plan. To be given muchemphasis is the concept of employee involvement in managementespecially the decision making idea. Regular client-consultingthrough seeking their opinion and responding to their complaints isconsidered the best way to counter the risk of a hospital losing itsclient to other better health care service providing institutions.
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