Accordingto In Kirch (2008), the American Institute of Medicine has definedhealth care quality as “the degree to which health services forindividuals and populations increase the likelihood of desired healthoutcomes and are consistent with current professional knowledge” (In Kirch, 2008). Today, quality is still a serious concern andhealth disparities exist health disparities are differences inopportunities to receive optimal health services and they exist inthe workplace in all age groups. The quality of healthcare relates toadequate staff, facilities, and policies for delivery of services.
Thedefinition of quality in this context remains vague and implies thatthere are exists no specific standards, criteria or norms for thisprocess of achieving quality outcome. However, I like the fact thatit states excellent clinical outcomes are achieved and patient aswell as the staff achieve satisfaction. This definition involves anentire organization and shows the quality of a whole system ofhealthcare. Additionally, patient education is significant so thatthey can make informed decisions about their health outcomes.However, I dislike the fact that patients will actively participatein the planning as well as delivery of health care services, and thisis the phrase I can change. This is for the main reason that thegovernment is responsible for that role of planning and delivery ofservices, and the patients should only be allowed to make informeddecisions regarding their health. What is not included in thisdefinition is the fact that the quality heath care must be complyingwith specific established standards. Standardized services should beprovided in order to give desired results to patients. Essentially,compliance with given standards is crucial for improved outcomes. Onthe other hand, quality healthcare should be provided in a culturallycompetent manner and consistent for all patients regardless of thedemographics. The definite is realistic and feasible because qualityhealth care should effective, patient center, efficient (In Kirch,2008).
Riskmanagement is a process where potential failures and risks inachieving the desired outcomes are eliminated. On the other hand,quality management is a function that involves improving patient careby designing and executing services in an effective and efficientmanner sustainable to the organization. Primarily, quality managementis process oriented while risk management is aimed at ensuringcompliance enhance safety to reduce harm to patients. The commonthread in both risk management and quality management is the factthat both are improvement techniques. In summary, both are similarand should be integrated in order to avoid unnecessary effortduplication (Kraus, 2000).
Patientsafety is important and coordinated efforts should be given in orderto prevent harm. The organization therefore needs to create a workingenvironment that is positive where workers support each other andfeel valued. The policy can be reinforced to enhance good flow ofinformation and processes where appropriate intervention andassessment is executed to prevent adverse events.
Staffingplays a significant role in the delivery of quality healthcare topatients. It determines the quality as well as the nature of healthoutcomes. Recently, I worked in a hospital that was short staffed andas a result, many errors occurred including diagnosis errors andsurgical errors since key individuals were absent. This was as aresult of failure to coordinate efforts. In summary, staffing iscrucial in order to reduce losses in case of adverse events
Inconclusion, consensus-based standards should be used for qualitymeasurement to ensure health safety. Standardization of qualitymeasures in all health care institutions will help to provideservices that are timely, effective, efficient, equitable, andpatient centered.
InKirch, W. (2008). Encyclopediaof Public Health: Set.New York: Springer.
Kraus,G. P. (2000). Healthcare risk management: Organization and claims administration.Washington, DC: BeardBooks.